Production Times: Standard Productions require 5 to 6 weeks; Rush Production, 21 to 25 days; Super Production, 15 to 18
days. It takes 3 additional days for the unit to ship from the factory to MsLola.com.  At that time you will receive An End of
Production email notifying that your order is ready to ship to you. If the order is paid in full, it will ship promptly via the delivery
method specified on your order form. If a balance is due, your order will ship promptly after the final payment is made.

Important! We try hard to meet production deadlines, however, occasionally delays of a few days to one week or longer may
occur at the factory. These delays are unintentional and can result when a unit does not pass the final inspection or during
Chinese holidays when the factory is closed. If your unit is delayed because of one of these exceptions, MsLola.com can no
longer refund any of the production fee because this money has already been paid to our workers. If you can not accept a
possible delay with the production of your unit,
PLEASE DO NOT choose a rush or super rush production! If you have any
questions or concerns during the production period, please feel free to contact Ms Lola.


PAYMENTS, RETURNS & REFUNDS:
Custom wigs and hair units may be returned if the workmanship is defective, if the wrong unit is shipped or if the unit is not made
with the same specifications given on the original order form. Under either of these circumstances, Ms Lola will remake the wig
or hair unit at her expense.
NO CASH REFUNDS WILL BE GIVEN!  If you must return a wig or hair unit for one of the above
reasons, you must contact Ms Lola within 48 hours of receiving the unit for a return authorization. No returns will be accepted
without prior authorization from Ms Lola. Once authorization is given, all returns must be shipped by the United States Postal
Service w/Signature or Delivery Confirmation.

Important! Please try on your wig or hair unit immediately upon receiving it and make sure it is as you ordered. If there are any
inconsistencies, do not cut the lace or alter the hair in any way. If you alter the wig or hair unit, it can not be returned for any
reason. Contact MsLola to receive a return authorization. Return the wig or hair unit within 7 business days of receipt, in the
original condition, which means the lace can not be cut or damaged; the hair can not be altered in any way. All wigs and hair
units will be remade with the EXACT specifications from the original order form. Changing specifications is not allowed!

Please Note! If you made a mistake with the specifications for your unit and discovered it after the unit has been made, we
WILL NOT be held accountable, so make sure that you review Start of Productions notices carefully for errors and notify MsLola
by reply email before production starts on the unit.

Important! Customers making 2 payments for custom orders must complete final payment in 30 days after receiving the End of
Production email, or their wigs/hair units will become the property of MsLola.com, resulting in the first payment being forfeited.
                
                                                               
 ABSOLUTELY NO REFUNDS will be given
Productions begin each Monday.
Orders submitted the previous week will be included.
POLICIES FOR CUSTOM WIGS & HAIR UNITS

PLEASE READ CAREFULLY BEFORE FINALIZING PAYMENT.
THESE TERMS & CONDITIONS ARE BINDING WITHOUT EXCEPTION
look your best at every age!
Not only are we the #1 source for superior quality lace wigs and hair units,
we're also the #1 source for instruction and education for the application of them!

Follow Ms Lola on youtube.
Ms Lola offers precision cutting and styling for custom wigs at the standard salon pricing of $50. You may
choose this option on the order form. If you select 'None' your wig will be freestyle, which means the unit will
arrive to you unstyled and uncut.
Helpful Information for Ordering Custom Wigs and Hair Units
We are here to help you make the best possible choices to insure that your new hair unit will
be as you've envisioned. After all, a lace wig or hair unit is a big investment. You will want to
make careful choices. Feel free to browse the different specification pages to become familiar
with head measuring, hair colors, color highlights, hair density, cap designs, hair textures, and
the right side of each page on our site. You can easily navigate between pages to access the
important information needed for making informed choices for building your new wig or hair
unit.

After you are familiar with the different specifications you are ready to input them into the
custom order form of you choice. Order forms are located at the bottom of all wig pages.

We also invite you to visit our Client Gallery where you will see how marvelously lace wigs and
hair units can transform ones appearance and self-esteem.

Lace wigs and hair units are revolutionary hair additions that are changing the lives of women
worldwide. MsLola.com is fast becoming the #1 source for purchasing stock units and ordering
 custom units. We are happy to offer our customers expertise advise about the application of
these units, as well as the products used for installing them.

We are happy to answer your questions and concerns before, during and after the custom
ordering process.
ordering the best custom wig or hair unit possible to suit your individual needs.