This page was designed by Ms Lola to answer a broad range of questions that are frequently asked her.
How to get the most out of our FYI page:
We have categorized questions as they are frequently asked. Simply find an area of interest and search for the answer to questions you'd like answered. Ms Lola's answers are in bold. If your question hasn't been answered already on this page, click here to email it to Ms Lola. The answer will appear on this page within 7 business days if it has not already been answered.
Questions about services, reselling, training, and events
I have United Health Care Insurance and they pay for wigs up to 500.00. How would I handle this? Do I pay for the wig first or can you bill my insurance with a claim form that I have then that way I wont have to come out of pocket? Please visit our Medical Billing link for details about billing insurance companies.
Do you ever do wig parties in Charlotte, or Winston Salem NC? Ms Lola no longer hosts wig parties at her expense. She now offers professional services for private parties, groups and organizations. Please see our Services page for details.
I'm very interested in starting up a business similar to MsLola.com and servicing hospitals and nursing homes in my area. Do you mentor people or franchise your business? Currently MsLola.com does not offer mentorship or franchise opportunities.
I have my own online shop, and four well located shops in the African continent. How do I obtain a reseller agreement with Ms Lola? Please contact Ms Lola at sales@MsLola.com and let her know that you would like to become a reseller. She will give you details for acquiring a reseller's agreement.
Ms Lola, on your website I saw that you have and agent in The Netherlands. Can I make my order through hairlace.nl? Yes, we encourage our international customers to place orders with our international resellers to save on shipping time and expense.
Do you have an outlet or a shop in London? MsLola.com does not have affiliations in London or any other countries that sell her wigs, but does have a growing number of international companies that sell her Exceptional Wig Products for installing and maintaining full lace wigs
and hair units.
Hey Ms. Lola I'm currently a hair student. Got on your web site and fell in love with everything about FLWs. Are you coming to LA? Ms Lola's Wig Party was tentatively scheduled for LA in 2011, however invitation responses were not sufficient and the event was canceled.
I am interested in attending a wig party. When is the next time that you will be in Chicago or the surrounding area? Our Chicago Wig Party was one of our best. We had a fantastic time! I'd like to return in future for a personal event, as Ms Lola no longer hosts wig parties at her expense.
Hello Ms Lola, I am trying to see if the wig part in Florida is still going to take place, if all the tickets aren't sold. I was looking on line and it shows only 18 have sold. I am driving a long ways and would like to know if the party will be a go? I am spending lots to get there and stay, please let me know. Thanks and I am looking forward to the party. When I confirm dates for my wig parties, all accommodations have been arranged and paid for, therefore they will always proceed as scheduled. The invitations for my Pensacola, Florida Wig Party have sold slower than expected and the attendance thus far is much lower than previous wig parties. We will still have a spectacular time, no matter how many guests attend!
Are you going to be scheduling any classes in the near future for wig installers? Yes, I will offer professional training classes only starting January 2012.
Details will be available soon so check back often for updates.
I own a wig salon. Can I buy wigs from Ms Lola at discount pricing and resell them? Licensed hairstylists and business owners who purchase three or more custom wigs at one time can receive 15% discount. We must have your business license on file. Please fax it to 252-562-9499. Stock wigs do not apply, only custom orders. Anyone who purchases 2 or more wigs at one time can receive 5% discount by requesting it when placing the order at 252-562-9499.
What are Ms Lola's Wig Parties? My wig parties are designed to educate women about hair loss and wigs and the products used for installing them. I show guests how to install the wigs and actually offer installations at the party. Guests can purchase wigs, have their head measurements taken, and order custom wigs and hair units, as well as other spontaneous activities. Throughout the event, I interact with my guests, answering their many questions. Brunch or dinner is included. (Please Note: Ms Lola no longer hosts wig parties at her expense).
The wig you are wearing in the youtube video instruction on the Band Aid, I love it! Can you tell me which one it is and the color and density you looked gorgeous in it!! I am wearing a 16 inch freestyle Brazilian Yaki wig that I cut and styled. It is color #1B, 80% Density.
When are you going to have a wig party in Detroit, Michigan? We had tentatively scheduled a party for Detroit in 2011, however it didn't pan out and was canceled.
Questions about products, care & maintenance of lace wigs and hair units
Can a synthetic wig be worn successfully without adhesive? If the wig fits snuggly after the back strap is adjusted tightly, it may be worn without use of adhesives.
I sweat a lot and I'm having trouble getting my cream to
stick. What Should I do? Make sure that you have thoroughly removed all oils from the bonding area with 99% alcohol prior to installing your unit. For best results, bond only to clean shaved or bald areas. Apply MLAC smoothly and evenly to the bonding area. Let it dry clear. Apply another layer of MLAC. While the cream is drying apply Super Tape strips to your temples over the cream, and then apply cream over the tapes. While the cream is still slightly white, gently to firmly, press the lace to the
cream around the entire bonding area. After the application has tried completely clear, you should have a waterproof bond that will withstand intense perspiration.
Ms Lola, can a front lace glueless wig be worn in a high ponytail? Or can this only be done with a full lace stretch cap glueless wig? Glueless wigs can not be worn in a high ponytail because they have adjustable back straps, which prevents bonding to the nape area. They can be worn in low ponytails.
Can you still bond your glueless wigs? Yes, you can bond the front hairline with adhesive are tapes.
What adhesive do you recommend using when traveling to warmer climates (Caribbean)? I used MLAC during the summer in Virginia but it turned white when I perspired. Did I apply incorrectly or should I have used a different adhesive? When MLAC extends beyond the bonding area, it will turn white when wet but will become clear again when it dries. To avoid this problem, use a cotton swab saturated in 99% alcohol to wipe away the excess MLAC that has extended past the bonding area (before it tries clear). You may also use adhesive tapes or No Tape liquid adhesive the warmer climate.
I am planning on ordering a European custom piece. Is the hair virgin or remy? European hair is virgin, unless processed with color or perm.
Can I e-mail you a picture of how I want my wig colored? You can email me a picture of the coloring technique, however for the best result, I suggest you mail me a physical sample.
What moisturizer did you on your model Leatrice in your Hair Wars Premiere video. Can I purchase the moisturizer at your on-line store? That product is Prestige Glowing Shine, which adds shine without weighing down the hair. It is sold here at our Online Store.
I am wanting to order one of your elite wigs and i no longer see them on your site. Are they still available for purchase? Elite wigs have been discontinued but you can still order Brazilian, Malaysian, and European hair for any custom order.
Hi, can the MLAC be used by itself or does it have to be used with another application for better results? How well and how long the creams keep last bonded to skin depends on the person's body chemistry. The best way to know for sure is to experiment with different combinations to see which works best for you.
Will you ever come to Nevada? I will come to Nevada for personal events but no longer hosts wig parties at my expense.
One of my lace wigs is shedding hair at a rapid pace and has developed a bald spot on the side. Do I send it to you and you let me know how much hair re-ventilation will cost, then I send you payment? Or if it shedding all over, would you recommend, to buy a replacement as opposed to trying to reventilate it. The wig is less than a year old but I wore it non stop. Just let me know. You may return the wig to me if you purchased it from Ms Lola LLC. I will let you know the cost after receiving it. Please include your name, phone number and email address inside the package with the wig. Also, if the wig has too much hair loss, you may want to purchase another because the reventilation cost will be excessive. Lastly, we do not repair silk top and mono tops wigs or hair units.
If Malaysian Remy hair is unprocessed, does the hair retain its texture after washing several times? Particularly, Yaki Kinky, Yaki Straight, or plain Yaki.Unprocessed Malaysian Hair is virgin and silky straight. We would have to process the virgin hair into Yaki Kinky, Yaki Straight, or plain Yaki, which would render it no longer virgin or unprocessed, however those textures would remain after shampoos.
Regarding lace cap with full silk cap -- in the custom order can the cap be ordered as half silk cap rather than full silk cap? If so, what would be the price? Yes, you can order a half silk cap. The price would be approximately half the regular cost of a full silk cap.
If a client is going through chemotherapy and has lost all hair, will the Ms Lola's Adhesive Cream be all that is needed to keep the lace unit in place? Chemotherapy changes the chemical balance of ones body, therefore the bonding qualities of MLAC may react unpredictably. I suggest that you use two wide layers since you do not have hair to interfere with the bonding area. This should ensure ultimate bonding.
Do you have a product that help control severe itching from
wearing lace wigs? We do not have a product for severe itching. It sounds like you're having an allergic reaction to the adhesives. I suggest you see a dermatologist.
Before I purchase one of your synthetic wigs, I wanted to know how long do they last? With proper care and maintenance, synthetic wigs can last up a few weeks to a month or longer.
Ms Lola what is stock frontals that you mentioned in your video and you also have pricing for them? We no longer offer stock frontals. Please visit our Custom Order Form link to order a custom frontal, closure, half wig, or 3/4 wig.
Hello Ms Lola, I was either on your website or watching you on YouTube and you used a piece of fabric or something to create a scalp in your lace wig without wearing a stocking cap, what was the fabric and how did you do that? Thank you for your videos and website. Hi, I used a parting insert, which is a swatch cut from a wig cap and attached to the underside of the lace of your wig with adhesive tapes. This method is great to use in the crown of your wig for partings.
I am 65 years old and was informed that I should consider only a frontal lace front wig instead of a full, because as we get older the perspiration is much greater on the back of the neck. Is this true? Which one would you recommend? If only your front hairline is affected by hair loss,
and the rest of your hair is thick and full, a frontal or half wig is an excellent choice because you can attach it to your hair with clips. If all of your hair is thin, you will need a full lace wig. Also, your age isn't a factor. Adhesives are available that will keep the back of your wig bonded even if you perspire.
I want to purchase a virgin piece. When I am going through the order form it says processed straight. Add an additional $20.00. I am not sure what this means. Is the virgin hair wavy? Virgin Indian virgin hair is slightly wavy. It can be processed into silky straight texture, which costs $25 addition.
I want to thank you I learned to install my lace wig and love it. I have one problem I can not keep the back from detaching. Any recommendations? I suggest that you layer 2 or 3 adhesives in the back. For example, a layer of MLAC; a layer of adhesive tapes, and a layer of No Tape liquid adhesive. You can alternative or create new layering adhesive methods until you find which works best for your body chemistry and lifestyle.
Ms Lola, I have very oily skin and sweat at night. Which would be the best bond for me. Thx. I suggest that you use MLAC and Super Tapes or Airflex tapes together around the entire bonding area. You may also use No Tape as a third layering adhesive in the nape only.
I purchased a jar of the bonding cream and I loved it,but it became rubberized when the jar was only half used,I kept it in a drawer in the coolest room in the house. How do I keep this from happening again? When MLAC is shipped with ground transit during winter months, it can congeal. This is the reason that we issue a disclaimer on the product page and suggest that customers have the cream shipped overnight to avoid this problem. Also, you should not store the cream in a cool area, as this adds to the chances of the cream congealing and becoming irreversibly ruined.
I live in Europe and I would like to order for some MLAC, what would the shipping cost be? Shipping with USPS is $40 for Priority; $55 for Express. UPS starts at $115 and will vary according to your location.
I would like to purchase a color ring, am I able to return it when I am done to receive credit on my wig order? Color rings are not returnable, nor applicable toward purchase of a unit.
I've placed an order for a full wig with clips and paid the
first of two payments. How do I go about paying for the rest? Do I have to wait until you contact me first notifying me that my wig is ready? You will receive an End of Production email for payment when wig/hair unit is ready to ship to you, however you may make final payment at any time before then by requesting a final payment invoice from Ms Lola.
Hi Ms. Lola I live in Virginia Beach, VA and i would like to purchase a couple of full lace units from you. Do I have to set up an appointment or do i just walk in? Yes, please schedule an appointment at 252-562-9499, so that I can give you my undivided attention when helping you to select your units.
I want soft silky hair, I am looking for a brown color. What type of hair is best for me? I have European Remy right now and it's kinda rough. European hair is very soft, however textures vary with different companies. It is very soft when produced at MsLola.com.
Do you offer other hair items like headbands or barrettes for people who would like to attend your wig parties but who do not wear wigs? Sorry, the only products available are those used for lace wigs and hair units.
I have tried to find 99% alcohol in local stores and medical supply stores, where might I purchase this other than online? You could try a hospital pharmacy.
Is it okay to actually go swimming, even if your wig Is bonded with MLAC and No Tape. Underwater swimming is not recommended for any adhesive. You may swim above water with MLAC and No Tape.
Ms Lola what exactly do u use to keep your wigs bonded for 2 weeks or more? I've tried the vapon no tape and supertape and didnt get a hold longer than a week or so. What do u use around the hairline and then the nape area? I use 2 layers of MLAC, band-aids and either No Tape or Super Tapes. I usually touch up any areas that lift during the 2-week period with No Tape.
Do you have to use fray block on a full lace wig. You should never use fray blocks or knot sealers on new wigs. To do so can dry out the hair and cause brittleness, breakage and excessive shedding. Use these products only as a last resort if wigs are shedding excessively. Even then use caution and apply on the knots only and not the hair.
What is the BEST AND STRONGEST way to do an application using MLAC and a tape adhesive? Which tape adhesive do you recommend and are the tapes water based? The best application for MLAC and adhesive tapes is to apply the cream to your skin, allow it to dry clear, and then apply the tapes over it. For a super bond, you can apply another layer of MLAC over the tapes before bonding to the lace. Also, Super Tapes and True Blue Tapes are waterproof, with bonding times up to 3 weeks.
Im allergic to silicone based prod. such as NO TAPE..If I use the bandage wrap technique will that protect my skin?? Do you apply the NO TAPE to your skin at all or just the bandage wrap? My band-aid method will protect your hairline and skin. You will apply No Tape to the band-aid only and not your skin and then bond the lace to the band-aid.
Which adhesive is best for bonding full lace wigs and hair units? Adhesives work differently for individuals according to ones body chemistry, lifestyle, and expertise in application? Ms Lola's Adhesive Cream is easiest to apply because it offers a one step application. Adhesive tapes are also fairly easy to apply. The straight strips and contours strips are best for beginners. Seasoned wearers often prefer the less expensive tape rolls and will cut them as needed to fit the bonding area. Liquid adhesives such as No Tape offer the longest bonding times but can be messy to apply and turn white under the application if applied too thickly. In general, I suggest that you experiment with different adhesives and adhesive methods until you find the combination(s) that works best for you.
I have sensitive skin and have tried several different adhesives. I noticed in all of your videos that you use No
Tape (which is silicone based) for a strong hold. What would you recommend to someone who can ONLY USE WATER BASED ADHESIVES and exercises often? Unfortunately, sensitive skin presents a problem for bonding lace wigs and hair units because in order to get a strong bond, aggressive adhesives such as No Tape are required. Although Ms Lola's Adhesive Cream is waterproof, it can require use with either No Tape or adhesive tapes to provide a bond strong enough to withstand the excessive perspiration encountered with regular exercising.Which adhesive(s) bond for the longest amount of time? Bonding times will vary for the same reasons as given above. The average bonding time is one week. Longer bonding times can be achieve by layering adhesives, which means using one to three products together. Remember to aim for transparency in applications. If you choose to layer, apply the adhesives thinly and smoothly. A maximum of two are recommended for the center front hairline. You can use three at the temples down and the back hairline.
Can wigs be reused or just worn once? Quality wigs can worn for up to one year. Average wearing times between installations and removals is 2 weeks, which is the average time the wig will remain bonded.
Will 99% alcohol damage or discolor my wig after using it
multiple time to detach the lace unit? 99% Alcohol will not discolor the lace or damage the hair.
My scalp is really dry. Can I grease my scalp under my wig?
Any type of oil will cause adhesives to resist bonding. Try using moisturizing shampoos and conditioners to control dry scalps instead of oils.
Can you use spritz on wigs? You can use spritz, however, make sure all styling products are low or absent of alcohol content, as alcohol will dry out the hair, cause shedding, breaking and tangling. I recommend Ms Lola's Define Spritz, which has conditioning agents to offset the alcohol level.
Which is a better adhesive, Ultra Hold or No Tape? No Tape is definitely a better adhesive, as Ultra Hold is very
aggressive, messy to apply, and difficult to remove from skin, lace, and hair.
I work out for 40 minutes daily and I have hot flashes so I sweat and your adhesive cream only held for one week. I know my sweating may be the problem, but how can I get a longer bonding time? The average bonding time for MLAC is one week, even with heavy perspiration, however, ones body chemistry can affect its effectiveness. For a longer bonding time, you can use adhesive tapes or No Tape with the cream. Also, let the first layer dry completely clear. Press the lace to the second layer when the cream is slightly white. The cream will dry clear under the lace to form a strong bond.
How long should I wait for Ms Lola's Adhesive Cream to dry before pressing the lace to it? How long should I wait for No Tape to dry? Should I put adhesive on my skin and the lace? Let the first layer of MLAC to dry clear for however long it takes; press the lace to the second layer of MLAC before the cream dries. When the cream has dried clear the bond is set. Wait 2 hours before showering or exercising. Let No Tape dry for 60 seconds, and then lightly at first to more firmly, press lace to it. Let the application dry for 2 hours before getting it wet. I suggest applying cream and liquid adhesives to the skin only.
How often should you use knot sealer on a wig so that it won't shed? And how much shedding is normal if any? Knots are sealed at the factory so you don't need to seal them again unless shedding is excessive. Using knot sealers on new wigs can actually damage the hair and cause dryness, breakage and premature shedding. Wigs normally shed 20 to 50 hairs a day. For this reason, they will generally need hair re-ventilation in 6 months to one year.
Can extensive glue and tape use on the skin eventually cause skin damage or worse---maybe a form of cancer? Have there been any studies on this do you know? Since bonding of lace wigs is relatively new, long-term adverse effects of adhesives have not been established. I do not know of any studies that have been conducted on these products. I recommend that you continue to research this information if you have a genuine concern.
What is the best product to use for touch ups between my applications? How do I perform touch ups? I suggest
either MLAC or No Tape for touch ups. Remove all adhesive from your skin and lace with a cotton swab saturated with 99% alcohol where the application has lifted. Let skin and lace dry, then apply MLAC or No Tape to your skin with a small Precision Application brush (sold here). Wait 60
seconds and then press lace to adhesive.