RETURN AND REFUND POLICY FOR STOCK WIGS AND HAIR UNITS

Ms Lola makes every attempt to represent stock wigs and hair units accurately so that customers will be happy with their purchases. However in a few instances, customers may receive a unit and decide it is not right for them and wish to return it. In these cases, we will issue store credit, minus a 10% (20% for 5-Day Wigs) restocking fee and shipping charges, that can be applied to any future purchase of equal or lesser value. Cash refunds will not be issued.

IMPORTANT!! New policy about the sell of synthetic wigs: The wig you will receive is pre-styled from the factory and packaged neatly in a cellophane bag, which has kept all hairs neatly in place. Once synthetic wigs are tried on, the hairs fall into their new shape like the pictured styles on the Synthetic Wig page at Ms Lola LLC. If you do not like the synthetic wig you ordered after receiving it, you can no longer return it for store credit, because we can not resell it as new after you've taken it out of the bag and, or tried it on. Therefore, unless you are familiar with the look and feel of synthetic hair, you should not purchase one! ABSOLUTELY NO RETURNS AND NO REFUNDS ON SYNTHETIC WIGS!!

IMPORTANT! Customers should try on human wigs and hair units upon receipt and examine them closely. If for any reason, you are not satisfied with the unit, you must email us at sales@MsLola.com within 48 hours upon receipt of the wig or hair unit for a return authorization from Ms Lola. After authorization is given, package must be postmarked no later than 5 business days from that time. Later dates will be rejected and returned to you. If wigs and hair units do not conform to the conditions stated below, they will be returned to you and store credit is not applicable. NO EXCEPTIONS WILL BE MADE!

We will not honor the return of stock wigs or hair units if:
1. the lace has been cut or damaged.
2. any adhesive or discoloration is on the lace.
3. the hair has been cut, colored, or styled.
4. wavy and curly textures have been altered.
5. "Styled Wigs" have been cut, restyled, combed or brushed.

Wigs and hair units must be returned in our original Ziploc bag with all tissue paper, netting and accessory products included.

CUSTOM WIGS AND HAIR UNITS

Productions Times

Standard Production: 5 to 6 weeks

Rush Production: 21 to 25 days

Super Productin: 15 to 18 days
Add three (3) additional days to either production time to allow for shipment from our factory to Ms Lola LLC. When your unit arrives at Ms Lola LLC, you will receive an End of Production email notifying you that your order is ready to ship. If your account is paid in full, freestyle wigs usually ship within 48 business hours; wigs to be cut & styled usually ship within 72 business hours. If your account has a remaining balance, freestyle wigs usually ship within 48 business hours after final payment is received; wigs to be cut & styled usually ship within 72 business hours after final payment is received. If a balance is due for your order, you will receive a final invoice from Ms Lola LLC that you can pay with Paypal or by phone at 252-337-9844. A signature at delivery is optional, and by special request only. If you want to sign for your package at delivery, please notify Ms Lola before your order ships.

Rush Fees

1. We try hard to meet production deadlines, however, occasionally delays of a few days to one week or longer may occur at the factory.
2. Delays are unintentional and can result for various reasons, including a unit not passing final inspection, Chinese holidays, US holidays, Ms Lola LLC vacations or closings.
3. If your unit is delayed, Ms Lola LLC will no longer refund any of the production fees, as this money has already been paid to her factory workers.
4. If you can not accept possible delays with the production of your unit, PLEASE DO NOT choose a rush or super rush production! Important: We do not contact customers when productions are late. If your order is more than one week late, you may contact us by email ONLY at sales@MsLola.com and we will give you an update. Please allow 48 business hours for a reply.

Returns

Custom wigs and hair units may be returned if the wrong unit is shipped or if the unit was not made according to the same specifications given on the original order form. Under either of these circumstances, you may return the wig to Ms Lola and she will remake it at no charge, according to the specification given on the original order form ONLY. NO CASH REFUNDS WILL BE GIVEN. If you made a mistake and gave us the wrong specifications for your unit, we WILL NOT be held accountable and will not remake it at our expense. Please Note:To avoid this problem, CUSTOMERS ARE STRONGLY ADVISED to review Start of Production notices carefully for errors before productions begin, and to contact us promptly if changes are necessary. Additionally, customers should always try on their custom wigs and hair units immediately upon receiving them to check for any incongruities. If you must return a unit for one of the aforementioned reasons:

1. Contact Ms Lola within 48 hours of receiving the unit to request return authorization. No returns will be accepted without this prior authorization.
2. All returns must be shipped with signature or delivery confirmation. USPS is cheapest.
3. VERY IMPORTANT: Your return must be postmarked no later than 7 business days after authorization is given.

   We will not accept the return of custom wigs or hair units if:

   1. the lace has been cut or damaged.
   2. any adhesive or discoloration is on the lace.
   3. the hair has been cut, colored, or styled.
   4. wavy and curly textures have been altered.
   5. "Styled Wigs" have been cut, restyled, combed or brushed.

   Custom wigs and hair units must be returned in our original Ziploc bag with all tissue paper, netting and accessory products included.

   Order Forms

   Custom order forms are at the bottom of the product pages, either physically or accessibly by the link. The option to make a deposit or full payment is within the form and not at checkout. If you have questions or need assistance with filling out the order form, please contact us at 252-337-9844 or sales@MsLola.com and we will be happy to assist you. Please remember to include your shipping address and phone number in the comment box at the end of the checkout process. This will avoid delays with the production of your order. Important!- final payments are due no later than 30 days after the End of Production date. If payment is not received after that time, custom wigs and hair units will be forfeited and become the property of Ms Lola LLC. Deposits are not refundable so PLEASE DO NOT ORDER A CUSTOM WIG OR HAIR UNIT IF YOU DO NOT INTEND TO COMPLETE PAYMENT... BECAUSE YOU WILL BE THROWING YOUR MONEY AWAY! ABSOLUTELY NO EXCEPTIONS WILL BE MADE TO THIS FORFEITURE POLICY.

   WIG AND HAIR UNIT REPAIRS

   We offer repairs for wigs and hair units that have been made by Ms Lola LLC ONLY.

   1. Hair Reventilation: $100 & up
   2. Rips and tears: $75 & up
   
   Repair units are sent to the factory on the 15th of each month or the next business day after if the 15th falls on a Saturday, Sunday, or US holiday. The approximate repair time for all units is 5 to 6 weeks after unit is shipped to the factory. Hair units must be freshly shampooed with all adhesives removed from the lace or we will send it back to you. All repair fees are due before unit will ship to the factory. SEVERELY DAMAGED WIGS CAN NOT BE REPAIRED. Please contact Ms Lola before sending any unit for repairs.

   ADHESIVES AND ACCESSORY PRODUCTS
   Please read disclaimers for adhesives and solvents on product pages.

   1. Adhesives and solvents are neither returnable nor refundable.
   2. Unopened and unused accessory products in original packaging and wrapping may be returned for full refund minus shipping, or store credit minus shipping.
   
   If you need to return an accessory product, you must first contact us to receive authorization. Return shipping address is: Ms Lola, 1113 N Road Street, Elizabeth City, NC 27909. We reserve the right to refuse any product that has been used, opened, or not in the original container or packaging.