Return to Help Index
Shipping and Returns
 

SHIPPING METHODS & DELIVERY TIMES

•Orders ship from our China factory in 1-3 business days with either DHL, UPS or EMS USPS Parcel. Delivery time depending on the order and your location within the United States is usually 3-5 business days. Delivery to Alaska and Hawaii can take up to 4 days longer. Factory shipments are not available for locations outside the U.S.

•Factory orders ship from MsLola.com in 5-7 business days with the USPS. Depending on your order and location, delivery time is usually 7-10 business days with USPS PRIORITY, FREE USPS PRIORITY, USPS FIRST CLASS INTERNATIONAL, USPS INTERNATIONAL PRIORITY or USPS INTERNATIONAL EXPRESS. Delivery to Alaska and Hawaii can take up to 4 days longer. Please refer to the product pages for exact shipping times.

Shipping is FREE for domestic orders of $100 or more. ~Orders less than $100 will be charged $20 shipping if FREE USPS PRIORITY is selected instead of USPS PRIORITY. Shipping is FREE for international orders of $200 or more when the package weight is one pound (1 lb) or less. ~Orders that exceed one pound (1 lb) will be charged $80; INTERNATIONAL PRIORITY starts at $60; Express starts at $75. Next day delivery with UPS is available by phone only at 252-562-9499.

PLEASE READ THE FOLLOWING PRODUCTION TERMS AND RETURN POLICIES CAREFULLY BEFORE FINALIZING PAYMENTS.These terms, conditions and policies are binding without exception. If you do not agree with any, please cancel your order before the checkout process.
Standard production times for custom wigs and hair units are 5-6 weeks. Rush productions are 21-25 business days. Please do not select this option if you are not willing to accept a few days delay, as occasional unexpected delays can occur at the factory over which we have no control. Custom styled wigs can take 5-7 business days longer. Add 3 additional days to each of these time frames to allow for shipment from China. After your order arrives at MsLola.com, you will receive an End of Production email notifying you that your order is ready to ship to you. It will ship via the delivery method that you selected on your original order form. If your account is paid in full, freestyle wigs ship within business 48 hours. Wigs to be cut & styled usually ship within 7 business days. Accounts with remaining balances will ship within these time frames after final payment is received.

Disclaimer: We try hard to meet production deadlines however delays of a week or longer can occur during Chinese holidays, United States and company holidays and vacations or if hair units do not meet our final inspection. If your order is delayed more than one week for any of these reasons, refunds are not offered so please do not select rush production if you can not accept a possible delay. If your custom order is delayed more than one week, email sales@MsLola.com for an update. Please allow 24 business hours for a reply.

Custom orders cannot be cancelled after productions start unless there is an error on our part. Please be sure to review your Start of Production email carefully for any errors and contact Ms Lola within 48 business hours of the date in the subject line of your Start of Production email. Failure to do so could result in your wig or hair unit being made according to the wrong specifications, thus voiding MsLola.com return policy.

5-Day Semi Custom wig orders are processed every Wednesday and ship the following Wednesday unless the delivery time fall on a Chinese Holiday, US Holiday or MsLola.com vacations, holidays and unscheduled closings. If you would like notifications of any closings that can delay productions and delivery times for your order(s), please email us at sales@MsLola.com for an undate.

PAYMENTS:
Ms Lola offers optional 2-payment plans for custom orders. If you would like for a deposit to be subtracted from the total cost of your order, select the amount in the 'Deposit' option on the custom order form of your choice, or request it by phone at 252-562-9499. Deposits are not refundable so PLEASE DO NOT ORDER A CUSTOM WIG OR HAIR UNIT IF YOU DO NOT INTEND TO COMPLETE PAYMENT. Orders left 30 days after End of Production notice will result in forfeiture. ABSOLUTELY NO EXCEPTIONS WILL BE MADE TO OUR FORFEITURE POLICY.

RETURNS:Custom wigs and hair units may be returned if the wrong unit is shipped or if the unit is not made with the same specifications given on the original order form. After you receive your wig from Ms Lola, promptly examine it to make sure it was made according to your specifications on the original Start of Production email notification. If you believe there are inconsistencies, STOP! Do not cut the lace or alter the hair in any way. Contact Ms Lola within 48 hours of the postmark stamp for a return authorization. No returns will be accepted without prior authorization from Ms Lola. After Ms Lola authorizes the return, please ship your order back with the United States Postal Service with Signature or Delivery Confirmation to:
Ms Lola
1113 N Road St
Elizabeth City, NC 27909

VERY IMPORTANT: Your return must be postmarked no later than 7 business days after authorization is given. We will not accept the return of custom wigs or hair units if:
- the lace has been cut or damaged.
- any adhesive or discoloration is on the lace.
- the hair has been cut, colored, or styled.
- wavy and curly textures have been altered.
- "Styled Wigs" have been cut, restyled, combed or brushed.
Custom wigs and hair units must be returned in our original Ziploc bag with all tissue paper, netting and accessory products included.

REMAKES: Wigs and hair units that have to be remade because we made an error with specifications given on the original order form will be remade in a 25-Day Rush Production. Remakes will be made with the EXACT specifications given on your original order form, with the incorrect specification being corrected.Specification changes are not allowed. If you made a mistake with the specifications for your unit and discovered it after the unit has been made, we WILL NOT be held accountable, therefore make sure that you review Start of Production email notices carefully for errors. Notify Ms Lola by reply email before production starts on the unit.

RETURN AND REFUND POLICIES FOR STOCK WIGS AND HAIR UNITS
Ms Lola makes every attempt to represent stock wigs and hair units accurately so that customers will be happy with their purchases. However in a few instances, customers may receive a wig or hair unit and decide it is not right for them and wish to return it. In these cases, we will issue store credit, minus a 20% restocking fee and shipping charges that can be applied to any future purchase of equal or lesser value. Cash refunds will not be issued. IMPORTANT! Examine your wig or hair unit carefully upon receipt and DO NOT alter at all if you plan to return it. Contact Ms Lola at sales@MsLola.com within 48 business hours after receiving the wig or hair unit for a return authorization. After authorization is given, package must be postmarked no later than 5 business days from that time. Later dates will be rejected and returned to you. If wigs and hair units do not conform to the conditions stated below, they will be returned to you and store credit is not applicable.NO EXCEPTIONS WILL BE MADE!

We will not honor the return of stock wigs or hair units if:
• the lace has been cut or damaged.
• any adhesive or discoloration is on the lace.
• the hair has been cut, colored, or styled.
• wavy and curly textures have been altered.
• Styled Wigs that have been cut, restyled, combed or brushed.

Wigs and hair units must be returned in our original Ziploc bag with all tissue paper, netting and accessory products included.

All sales are final on clearance and closeout wigs and hair units. Returns are not allowed and absolutely no refunds will be issued. Please contact Ms Lola with questions or concerns prior to ordering to avoid miscommunications.

No returns will be accepted without this prior authorization. All returns must be shipped with signature or delivery confirmation. USPS is cheapest.

SALON SERVICES
Link for Lola's Hair Designers coming soon.

ADHESIVES AND ACCESSORY PRODUCTS
Please read disclaimers for adhesives and solvents on product pages.
• Adhesives and solvents are neither returnable nor refundable.
• Unopened and unused accessory products in original packaging and wrapping may be returned for full refund minus shipping, or store credit minus shipping.
If you need to return an accessory product, you must first contact us to receive authorization. Return shipping address is: Ms Lola,1113 N Road St., Elizabeth City, NC 27909. We reserve the right to refuse any product that has been used, opened, or not in the original container or packaging.