Please ship First Class with the USPS for orders that weigh 16 ounces or less. Usual delivery time is 2-5 days in the United States. International First Class
can take 4 weeks or longer.
Because of increased postal rates,
USPS Priority shipping is no longer available for packages less than 1 lb., so please select the shipping method based on the weight of your total order:
- USPS Priority for items that total one pound or more
Production time for custom wigs and hair units is approximately 60 days but
can extend by 1-2 weeks, however we work very hard to adhere to our posted deadline.
If you cannot accept a possible delay with your wig or hair unit, please do not place the order and instead order a stock wig or hair unit that ships in 24 business hours. If you have questions or concerns before ordering, email
sales@MsLola.com or call 252-339-8802. Returns
Custom hair units are not returnable unless they significantly differ from the order form, so never alter the wig or unit before inspecting it thoroughly. No returns will be accepted without this prior authorization. Sorry, we cannot offer any compensation for altered wigs and hair units after delivery.
All sales are final on clearance and previously worn units. Refunds are not available for custom orders after production starts on wig and hair units.
Please read disclaimers for adhesives and solvents on product pages.