Shipping

Please ship First Class with the USPS for orders that weigh 16 ounces or less. Usual delivery time is 2-5 days in the United States. International First Class can take 4 weeks or longer.
Select USPS Priority for
orders that weigh more than 1 lb. Shipping cost depends on the weight of the total order and will be calculated at checkout. Delivery time is usually 2-3 business days.

Please allow additional time for shipments because of Covid-19. We appreciate your patience and understanding during these extraordinary times.


Because of increased postal rates, USPS Priority shipping is no longer available for packages less than 1 lb., so please select the shipping method based on the weight of your total order:
-
USPS First Class (domestic or international) for items that total one pound or less

- USPS Priority for items that total one pound or more

Thank you for doing business with us! We apologize for any inconvenience. Please refer to each product description for shipping details.

Returns

Custom hair units are not returnable unless they significantly differ from the order form, so never alter the wig or unit before inspecting it thoroughly. No returns will be accepted without this prior authorization. Sorry, we cannot offer any compensation for altered wigs and hair units after delivery.

All sales are final on clearance and previously worn units.

Accessory Products
Please read disclaimers for adhesives and solvents on product pages.
• Adhesives and solvents are neither returnable nor refundable.
• Use my face and neck lift bands at your own discretion. For excellent results, watch my diy videos for proper application. If you need to return an accessory product, contact me to receive authorization. Return shipping address is: MsLola.com,1817 Sanford Dr., Elizabeth City, NC 27909. We reserve the right to refuse any product that has been used, opened, or not in the original container or packaging.