Shipping

Please ship First Class with the USPS for orders that weigh 16 ounces or less. Usual delivery time is 2-5 days in the United States. International First Class can take 4 weeks or longer.

Select USPS Priority for
orders that weigh more than 1 lb. Shipping cost depends on the weight of the total order and will be calculated at checkout. Delivery time is usually 2-3 business days.

Please allow additional time for shipments because of Covid-19. We appreciate your patience and understanding during these extraordinary times.

Because of increased postal rates, USPS Priority shipping is no longer available for packages less than 1 lb., so please select the shipping method based on the weight of your total order:
-
USPS First Class (domestic or international) for items that total one pound or less

- USPS Priority for items that total one pound or more
Thank you for doing business with us! We apologize for any inconvenience. Please refer to each product description for shipping details.

Production Policy

Production time for custom wigs and hair units is approximately 60 days but can extend by 1-2 weeks, however we work very hard to adhere to our posted deadline. If you cannot accept a possible delay with your wig or hair unit, please do not place the order and instead order a stock wig or hair unit that ships in 24 business hours. If you have questions or concerns before ordering, email sales@MsLola.com or call 252-339-8802.

Returns

Custom hair units are not returnable unless they significantly differ from the order form, so never alter the wig or unit before inspecting it thoroughly. No returns will be accepted without this prior authorization. Sorry, we cannot offer any compensation for altered wigs and hair units after delivery.

All sales are final on clearance and previously worn units. Refunds are not available for custom orders after production starts on wig and hair units.

Accessory Products

Please read disclaimers for adhesives and solvents on product pages.
• Adhesives and solvents are neither returnable nor refundable.

• Use my face and neck lift bands at your own discretion. For excellent results, watch my diy videos for proper application. If you need to return an accessory product, contact me to receive authorization. Return shipping address is: MsLola.com,1817 Sanford Dr., Elizabeth City, NC 27909. We reserve the right to refuse any product that has been used, opened, or not in the original container or packaging.