Please note that custom and stock wigs and hair units are shipped from our supplier in China,
therefore business interruptions due to the Coronavirus are likely, resulting in international shipping delays.
We appreciate your patience and understanding at this time.
Shipping within the United States
USPS PRIORITY SPECIAL RATE FOR WIGS AND HAIR UNITS OVER $100!
PLEASE READ THE FOLLOWING PRODUCTION TERMS AND RETURN POLICIES CAREFULLY BEFORE FINALIZING PAYMENTS.
Standard production times for custom wigs and hair units are 8-10 weeks. Rush productions are suspended until further notice. Custom styled wigs can take up to 10 business days longer to ship. Add 3 additional days to each of these time frames to allow for shipment from our China factory. After your order arrives at MsLola.com, you will receive an End of Production email notifying you that your order is ready to ship to you. It will ship via the delivery method that you selected on your original order form. If your account is paid in full, freestyle wigs ship within business 48 hours. Wigs to be cut & styled usually ship within 7 business days but can take as long as 14 business days. Accounts with remaining balances will ship within these time frames after final payment is received.
Disclaimer: We try hard to meet production deadlines however delays of a week or longer can occur during Chinese holidays or mandatory factory closings, United States and MsLola.com holidays and vacations or if hair units do not meet our final inspection. If your order is delayed more than one week for any of these reasons, refunds are not offered. If your custom order is delayed more than one week after shipment times, email sales@MsLola.com for an update. Please allow 24 business hours for a reply.
Custom orders cannot be cancelled after productions start unless there is an error on our part. Please be sure to review your Start of Production email carefully for any errors and contact Ms Lola within 48 business hours of the date in the subject line of your Start of Production email. Failure to do so could result in your wig or hair unit being made according to the wrong specifications, thus voiding MsLola.com return policy. Remaining balances for 2-payment orders must be paid no later than 2 weeks after the end of production date or hair units are subject to forfeiture.
Semi Custom wig orders are processed every Wednesday and ship 10-14 business days following the production Wednesday, unless the delivery time fall on a Chinese Holiday, US Holiday or MsLola.com vacations, holidays and unscheduled closings. If you would like notifications of any closings that can delay productions and delivery times for your order(s), please email us at sales@MsLola.com for an update.
RETURNS:Custom wigs and hair units may be returned if the wrong unit is shipped or if the unit is not made with the same specifications given on the original order form. Store credit will be issued, minus shipping. After you receive your hair unit from MsLola.com, promptly examine it to make sure it was made according to your specifications on the original Start of Production email notification. If you believe there are inconsistencies STOP! Do not cut the lace or alter the hair in any way. Contact Ms Lola within 48 hours of the postmark stamp for a return authorization. Because of the nature of the sale, we can only issue store credit, minus shipping costs. Cash refunds will not be given. No returns will be accepted without prior authorization from Ms Lola. After she authorizes the return, please ship your order back with the United States Postal Service with Signature or Delivery Confirmation to:
VERY IMPORTANT: Your return must be postmarked no later than 7 business days after authorization is given. We will not accept the return of custom wigs or hair units if:
REMAKES: Wigs and hair units that have to be remade because we made an error with specifications given on the original order form will be remade in the same production time as the original order. Remakes will be made with the EXACT specifications given on your original order form, with the incorrect specification being corrected. Specification changes are not allowed. If you made a mistake with the specifications for your unit and discovered it after the unit has been made, we WILL NOT be held accountable, therefore make sure that you review Start of Production email notices carefully for errors. Notify us by reply email before production starts on the unit.
RETURN AND REFUND POLICIES FOR SEMI CUSTOM WIGS, ECONOMY WIGS AND OTHER STOCK HAIR UNITS
We will not honor the return of stock wigs or hair units if:
Wigs and hair units must be returned in our original Ziploc bag with all tissue paper, netting and accessory products included.
All sales are final on clearance and closeout wigs and hair units. Returns are not allowed and absolutely no refunds will be issued. Please contact Ms Lola with questions or concerns prior to ordering to avoid miscommunications.
No returns will be accepted without this prior authorization. All returns must be shipped with signature or delivery confirmation. USPS is cheapest.
ADHESIVES AND ACCESSORY PRODUCTS